The study examined the problems encountered by secretaries in some selected banks in Enugu metropolis
A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studied.
That secretaries are not paid the same salary grade level as their counterparts in other profession
That secretaries are not allowed to make use of their initiatives in carrying out their duties.
That secretaries do not enjoy training opportunities etc.
It was also fund out that the likely effects of these problems includes: Low productivity, poor quality jobs, lack of job satisfaction and so on.
Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In the light pf the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.
It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunities for retaining, seminars, conferences and professional membership be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and word performance.
Every business organization needs efficient management and administration and therefore requires the services of a secretary. – Segun (1989). A secretary is one who besides the possession of typewriting and shorthand skills is knowledgeable in management and organizational techniques. The secretary relies on her skills in dealing with people, such skills are tact, discretion, courtesy, common sense, pleasant speaking, good command of English language, ability and having a good retentive memory, to mention but a few.
It is a well known fat that every occupational carries some elements of risks usually referred to as occupational hazard, secretaries are to be found or seen in almost all business organizations worth the same. As is well known, the secretarial profession has come of age in Nigeria. Secretarial courses are now offered in all polytechnics in the country and in some reputable universities. The number of students offering the course seem to be growing from day to day. For those working, the task home pay is relatively attractive. Everything seems to be going for the secretary, yet many secretaries express dissatisfaction with their lot in their work places and some I know have abandon the profession for greener pastures.
The study therefore is being carried out to find out the problems facing secretaries in their work places and those impediments on their way to achieving full job satisfaction. Identification of these constraints will be a first step in seeking for solution to the problems and this is the objectives of this research.
| 1 - 5 of 96 Reviews |